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24.03.2023

Fine on paper, marginal in practice

TSPM FIELD NOTES
Electrical distribution board checked during an installation survey
The survey nobody wants to pay for

A supplier quotes equipment against a specification sheet. The specification sheet assumes a supply that is stable, balanced and not already carrying half a building.

What we measure instead

Actual load at the board, phase balance across the run, and headroom at the times the kitchen is busiest rather than the times it is convenient to test.

Electrical distribution board checked during an installation survey
Electrical distribution board checked during an installation survey
Why it matters two years later

Equipment run at the edge of its supply does not break immediately. It runs hot, draws more, and shortens its own life quietly, until a component fails and the warranty conversation begins.

The cheap fix is at the start

Upgrading a supply during a fit-out is a line on a quote. Upgrading it afterwards means closing the kitchen.

Electrical distribution board checked during an installation survey
What we ask for on a fit-out

A copy of the existing board schedule, and half an hour with whoever last worked on the supply. Both are free, and both save a fortnight.

How a request works

Three steps, no call centre, and one email that decides everything.

1
You Send It
& A Person Reads It

Your request arrives at our office in Winterthur, where somebody actually reads it — not a queue, not an auto-responder rehearsing how much your enquiry matters to us. Tell us what has stopped working, where it is, and how badly you need it back. Photographs help far more than adjectives.

2
We Answer
& Usually Ask Something

You get one of two replies, quickly: a price with a time we can be there, or a question. The question is almost always about access, make or model — the unglamorous detail that decides whether our technician arrives with the right part or with an apology.

3
You Get The Email
& Only Then Is It Booked

Nothing is reserved until a written booking confirmation reaches you by email. Not when you send the form. Not when we reply. When that email lands. Until it does, the slot is genuinely still free — which is our polite way of saying somebody else can take it.