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23.02.2023

Filters: the cheapest maintenance there is

TSPM FIELD NOTES
Everything downstream depends on them

Filters are the only part of an extraction system designed to be removed and cleaned. When they stop being cleaned, everything they were protecting starts collecting what they used to catch.

Grease filters removed from a canopy for cleaning and inspection
A schedule, not a judgement call

How often depends on what you cook and how much of it. We set the interval from the first few visits rather than from a table, then hold it, and photograph each change so the interval can be defended.

Grease filters removed from a canopy for cleaning and inspection
Grease filters removed from a canopy for cleaning and inspection
Grease filters removed from a canopy for cleaning and inspection

How a request works

Three steps, no call centre, and one email that decides everything.

1
You Send It
& A Person Reads It

Your request arrives at our office in Winterthur, where somebody actually reads it — not a queue, not an auto-responder rehearsing how much your enquiry matters to us. Tell us what has stopped working, where it is, and how badly you need it back. Photographs help far more than adjectives.

2
We Answer
& Usually Ask Something

You get one of two replies, quickly: a price with a time we can be there, or a question. The question is almost always about access, make or model — the unglamorous detail that decides whether our technician arrives with the right part or with an apology.

3
You Get The Email
& Only Then Is It Booked

Nothing is reserved until a written booking confirmation reaches you by email. Not when you send the form. Not when we reply. When that email lands. Until it does, the slot is genuinely still free — which is our polite way of saying somebody else can take it.