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13.04.2023

Commissioning readings, and why we keep them

INSTALLATION AND HANDOVER
Commissioning readings being taken and recorded on handover
Switching it on is not commissioning

Commissioning is a set of numbers taken on the day: airflow at the canopy, temperature pull-down, gas pressure, electrical load. Switching equipment on and watching it work is not the same thing and never has been.

Commissioning readings being taken and recorded on handover
The numbers are worth more later

A year on, those readings are the only honest answer to "has this always been like that?". Without them, every diagnosis starts from scratch and every argument with a manufacturer starts from a shrug.

Commissioning readings being taken and recorded on handover
Commissioning readings being taken and recorded on handover
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How a request works

Three steps, no call centre, and one email that decides everything.

1
You Send It
& A Person Reads It

Your request arrives at our office in Winterthur, where somebody actually reads it — not a queue, not an auto-responder rehearsing how much your enquiry matters to us. Tell us what has stopped working, where it is, and how badly you need it back. Photographs help far more than adjectives.

2
We Answer
& Usually Ask Something

You get one of two replies, quickly: a price with a time we can be there, or a question. The question is almost always about access, make or model — the unglamorous detail that decides whether our technician arrives with the right part or with an apology.

3
You Get The Email
& Only Then Is It Booked

Nothing is reserved until a written booking confirmation reaches you by email. Not when you send the form. Not when we reply. When that email lands. Until it does, the slot is genuinely still free — which is our polite way of saying somebody else can take it.